FAQ's

GENERAL

What are Coconut Bowls made of?

Our coconut shell bowls are hand made from 100% natural coconuts. They contain no artificial glues or lacquers. 

How and where and Coconut Bowls made?

We have two workshops, one in Indonesia and one in Vietnam. Each coconut is cut, cleaned and finished by our workers from the local community.

Why is eating out a Coconut Bowl better than eating out of a regular bowl?

Coconut Bowls are a 100% natural product, by choosing to eat out of a Coconut Bowl you are helping the environment by contributing zero waste and using a recycled product of nature. They are also super fun to eat out of and look awesome too! 

The item I would like to buy is out of stock. How long will it take to come back in stock?

There will be times that our products will be out of stock, on most occasions pre-orders will be delivered within 30 days of your order. If you would like an idea of how long the wait will be, please email us at customercare@coconutbowls.com. We offer out of stock items for pre-sale. We advise purchasing pre-sale bowls as they are the first ones out of the door when we are re-stocked!

My bowls have arrived and they do not all look the same, is this normal?

No two coconuts are the same in nature, which is why all our bowls are different. Each bowl is unique and has so much personality with its own shape, size, colour and pattern.

What is the volume of a standard Coconut Bowl?

All bowls will vary slightly in volume however, the average Coconut Bowl holds 500 - 600 ml or 16 - 20oz.

Do you offer wholesale?

Please visit our wholesale page here to place a wholesale order. 

PAYMENT + SHIPPING

UK shipping:

  • Standard Shipping is available from £4.95 (Delivery 1 - 3 business days)
  • Free Shipping on all orders* over £50
  • Wholesale Shipping flat £10

European shipping:

  • Standard Shipping is available from €7.99 (£6.99) (Delivery 5 - 15 business days)
  • Free Shipping on all orders* over €79 (£70) 
  • Wholesale Shipping flat £30 (€35)

Please allow up to 21 working days for delivery in case of delays due to customs clearance or your local mail service.

*Free Shipping is not applicable to wholesale orders, and orders to some countries within Europe.

    If you have any questions regarding shipping, please email customercare@coconutbowls.com

    TRACKING NUMBERS

    All UK orders are shipped with full door-to-door tracking. 

    European Union order can be placed with door-to-door tracking, however you must select this option during checkout. If you do not purchase tracking, we may on occasions be able to track your order part of the way.

    If you cannot locate your tracking number, please email customercare@coconutbowls.com with your order number.

    If your order within the UK or the European Union has been in transit for more than 10 business days, email customercare@coconutbowls.com. We will ask the courier to investigate the whereabouts of your parcel.

    I haven't received my Coconut Bowls order, what should i do?

    Please check the tracking link that you should have received via email. If there is limited information there may just be a postal service or customs delay. Please do not contact us to check on your order unless it has been in transit for more than 10 business days. If your order has not arrived within 10 business days and the tracking information in unclear, please email us at customercare@coconutbowls.com and we will provide you with an update of your order and assist where possible. 

    What methods of payment do you accept?

    AMEX, VISA, MasterCard, PayPal

    RETURNS

    I have received my order and one or more items is damaged?

    Please refer to our product guarantee and returns policy here.

    An item that I purchased was damaged during use, what can I do?

    Please refer to our product guarantee and returns policy here.

    Can I return my purchased items if I change my mind?

    Please refer to our product guarantee and returns policy here.


    Can I update my delivery address after placing my order?

    We cannot change your delivery address after placing your order. This is because your order information is immediately sent to our warehouse where they will prepare your order for dispatch. If your delivery address is wrong, we suggest you try the two options below.

    1. Contact your national postal service and quote your tracking parcel ID. Some carriers will let you request a delivery re-direct.
    2. Contact the resident at the address you placed during checkout. 

    If you are unable to complete the above two options, or the delivery address you listed doesn't exist, we will contact you should your parcel be returned to us. To have your order then shipped back out to you, you must pay a redelivery fee. You may also incur any additional costs of having your parcel returned to us.

    Can I update, edit or cancel my order?

    We cannot update, edit or cancel any order once you have completed checkout.

    What can I do if my order has been returned to you?

    In the occasion your order has been returned to us, we will investigate the reason before determining if you will be required to pay any additional costs for delivery.

    TAKING CARE OF YOUR COCONUT BOWLS

    What is the best way to clean my Coconut Bowl?

    Hand-wash with warm soapy water. Always handle your bowl with care.

    Can my Coconut Bowl go in the microwave, oven or refrigerator?

    No. Coconut bowls cannot be used in microwaves, ovens or refrigerators. The bowls are delicate and can be affected by extreme temperatures. It is best to store your bowls in a cool dry place.

    How can I keep my Coconut Bowl in tip top condition?

    Rub coconut oil or flaxseed oil over bowl every 10-20 uses to restore the beautiful shine and smooth surface.

    GBP