SHIPPING & DELIVERY INFORMATION
- Standard Shipping is available from £4.95 (Delivery 1 - 3 business days)
- Free Shipping on all orders* over £50
- Wholesale Shipping flat £10
- Standard Shipping is available for €5.95 (Delivery 5 - 15 business days)
- Tracked Shipping ids available for €7.95 (Delivery in 3 - 7 business days)
- Free Shipping on all orders* over €60
- Wholesale Shipping flat £30 (€35)
Please allow up to 21 working days for delivery in case of delays due to customs clearance or your local mail service.
*Free Shipping is not applicable to wholesale orders, and orders to some countries within Europe.
If you have any questions regarding shipping, please email email@example.com
All UK orders are shipped with full door-to-door tracking.
European Union orders can be placed with door-to-door tracking, however you must select this option during checkout. If you do not purchase tracking, we may on occasions be able to track your order part of the way.
If you cannot locate your tracking number, please email firstname.lastname@example.org with your order number.
I HAVEN'T RECEIVED MY COCONUT BOWLS
Please check the tracking link that you should have received via email. If there is limited information there may be a postal service delay (or customs delay if you’re from outside of the UK or European Union)..
We kindly ask that you remain patient, and only ask us to investigate if it has been more than 10 business days since you placed your order.
SHIPPING ADDRESS PROBLEMS
We only follow the shipping information based on what you have entered on the checkout page upon placing your order. We are not liable for lost, held, mis-delivery errors, due to incorrect shipping addresses.
If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not for shipping. Alternatively, we can ship your order to your correct address. The shipping fees will be invoiced to the customer before re-shipping your order.
On rare occasions parcels do get lost in transit. While we are not responsible for any lost parcels, we want to ensure you receive the products that you ordered. If you believe your package has been lost, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.
Shipping carriers typically request up to 21 days to find lost parcels after the last update on the tracking was made.
If your package gets returned to us due to being "uncollected" or "un called for", you may choose to be refunded for the product(s), not for shipping or alternatively, we can ship your order again. The shipping fees will be invoiced to the customer before re-shipping your order.
SHIPMENTS MARKED AS DELIVERED
If you have not received your order and the tracking suggests delivery, please review your tracking information and contact the postal carrier to request an investigation into the whereabouts of your order.
It is the customers responsibility to contact the courier for further information about delivery, as often this may be held for you at the local post office, may have been left with a neighbour or left in a secure place for you.
While we are not responsible for any parcels marked as delivered, we want to ensure you receive the products that you ordered, we recommend filing a claim with the courier for a refund of your purchase and any shipping costs, most couriers will provide a refund of up to $100.
PRODUCTS ARRIVE DAMAGED
Shipping couriers can be rough, we want to ensure you receive the products that you ordered, we can issue with a replacement or provide you with a credit for the damaged items.
ADDITIONAL INTERNATIONAL FEES
The customer is responsible for any additional shipping charges, duties and taxes as a a result of importing. We highly recommend that you consult your country’s tax and duties requirements before purchase. Customers are responsible for paying International Customs Charge, when applicable, which is not included with purchase.
Since Brexit, every European country treats imports from the UK differently. Many countries allow customs free or VAT free orders up to a certain value. However, any customs charges are the responsibility of the customer, not the retailer, so it is important to research your countries rules an regulations before ordering.
In May 2021, Coconut Bowls will be opening a European warehouse in Germany.